Privacy Policy

1. Introduction

Navigating Health Services Limited ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website navigatinghealthservices.com and use our patient navigation services.

Please read this privacy policy carefully. If you do not agree with the terms of this privacy policy, please do not access the site or use our services.

2. Information We Collect

Personal Information

We may collect personal information that you voluntarily provide to us when you:

• Complete a contact form or inquiry
• Request patient navigation services
• Submit a healthcare professional referral
• Register for an account on our portal
• Subscribe to our newsletter or communications
• Contact us via email, phone, or WhatsApp

This information may include:

• Contact Information: Name, email address, phone number, mailing address
• Health Information: Medical conditions, diagnoses, treatment information (with your consent)
• Professional Information: Healthcare provider details, professional credentials (for referrals)
• Communication Records: Messages, inquiries, and correspondence with our team

Automatically Collected Information

When you visit our website, we may automatically collect certain information about your device and usage, including:

• IP address and general location data
• Browser type and version
• Operating system
• Pages visited and time spent on pages
• Referring website addresses
• Date and time of visit

3. How We Use Your Information

We use the information we collect to:

• Provide, operate, and maintain our patient navigation services
• Respond to your inquiries and provide customer support
• Process and coordinate healthcare referrals
• Communicate with you about appointments, services, and updates
• Send you newsletters and promotional materials (with your consent)
• Improve our website and services
• Analyze usage patterns and trends
• Prevent fraud and enhance security
• Comply with legal obligations and healthcare regulations

4. Health Information Privacy

We take the privacy of your health information very seriously. When you share protected health information (PHI) with us, we handle it in accordance with Jamaican data protection regulations and international best practices for medical confidentiality and information security.

Your health information is:

• Used only for the purpose of providing navigation services
• Shared only with healthcare providers involved in your care (with your authorization)
• Protected with appropriate security measures
• Never sold or used for marketing purposes without your explicit consent

5. How We Share Your Information

We may share your information in the following circumstances:

With Your Consent

• Healthcare providers and facilities involved in your care
• Family members or caregivers you designate

Service Providers

• Email service providers (for communications)
• Website hosting and technical service providers
• Data analytics providers

Legal Requirements

We may disclose your information when required by law, such as:

• In response to a court order or legal process
• To comply with healthcare regulations
• To protect the rights, safety, or property of our organization or others
• In connection with suspected fraud or illegal activity

6. Data Security

We implement appropriate technical and organizational security measures to protect your personal information, including:

• SSL/TLS encryption for data transmission
• Secure servers and databases
• Access controls and authentication
• Regular security assessments
• Employee training on data protection
• Bot protection and spam prevention on forms

However, no method of transmission over the internet or electronic storage is 100% secure. While we strive to protect your personal information, we cannot guarantee absolute security.

7. Your Privacy Rights

You have the right to:

• Access: Request a copy of the personal information we hold about you
• Correction: Request correction of inaccurate or incomplete information
• Deletion: Request deletion of your personal information (subject to legal obligations)
• Opt-Out: Unsubscribe from marketing communications at any time
• Portability: Request a copy of your data in a portable format
• Restrict Processing: Request limitation on how we use your information

To exercise these rights, please contact us using the information provided below.

8. Cookies and Tracking Technologies

Our website uses cookies and similar tracking technologies to enhance your browsing experience. Cookies are small text files stored on your device that help us:

• Remember your preferences
• Understand how you use our website
• Improve website functionality
• Provide relevant content

You can control cookie preferences through your browser settings. However, disabling cookies may affect your ability to use certain features of our website.

9. Third-Party Links

Our website may contain links to third-party websites, including social media platforms (Facebook, Instagram, LinkedIn, YouTube) and partner organizations. We are not responsible for the privacy practices of these external sites. We encourage you to review their privacy policies before providing any personal information.

10. Children's Privacy

Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If you are a parent or guardian and believe your child has provided us with personal information, please contact us so we can delete it.

11. Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes outlined in this privacy policy, unless a longer retention period is required or permitted by law. Healthcare-related information may be retained for longer periods to comply with medical record retention requirements.

12. International Data Transfers

Our services are based in Jamaica. If you are accessing our website from outside Jamaica, please be aware that your information may be transferred to, stored, and processed in Jamaica or other countries where our service providers operate. By using our services, you consent to this transfer.

13. Changes to This Privacy Policy

We may update this privacy policy from time to time to reflect changes in our practices or legal requirements. We will notify you of any material changes by posting the new privacy policy on this page and updating the "Last Updated" date. We encourage you to review this policy periodically.

14. Contact Us

If you have any questions, concerns, or requests regarding this privacy policy or our data practices, please contact us:

15. Consent

By using our website and services, you consent to the collection and use of your information as described in this privacy policy.